1、 Requirement confirmation and quotation stage
Information submission channel

The customer needs to provide: product model, target quantity, technical parameters (such as power, color, beam angle, lamp holder type, chip model, etc.).
Submission method: email, fax or official website message. The supplier will reply with a quotation containing the following content within 24 hours:
Price details: including taxes and additional fees.
Logistics options: estimated cost and time for sea/air/land transportation.
Delivery cycle: The total duration of production preparation, quality inspection, and transportation.
Technical communication and problem-solving

Suppliers proactively provide product technical manuals, samples, or video demonstrations to assist customers in understanding product features.
For special requirements such as customized sizes and special materials, both parties shall negotiate feasibility and cost adjustment plans.

2、 Order confirmation and formal invoice (P/I)
P/I content

Core information: product specifications, delivery time, payment method, bank account details.
Additional terms: Quality assurance period, after-sales service policy, dispute resolution method.
Format: PDF or Word document, customer signature confirmation required.
Order locking conditions

Both parties need to reach a written consensus on price, delivery time, and technical parameters.
The customer needs to confirm and sign within 3 working days after receiving the P/I.

3、 Production and Quality Control
Production startup

After payment is received, the supplier initiates raw material procurement and production scheduling.
Small orders: prioritize fast production; Large orders: Production in batches to reduce risks.
Full process quality inspection

Raw material inspection: Suppliers provide supplier qualification certificates and material testing reports.
Sampling during production: 10% of products are randomly selected from each batch for performance testing (such as brightness and color temperature stability).
Final inspection: Conduct a full inspection of appearance defects (such as scratches, coating peeling) and provide a quality inspection report.

4、 Shipment and logistics tracking
Confirmation before shipment

Customers need to confirm the final shipping plan (such as port and packing method) through email or system.
The supplier shall provide a packing list (including product quantity, weight, and volume).
Logistics services

Shipping: Provide bill of lading (B/L) and real-time tracking link.
Air freight: Priority cabin guarantee, supporting expedited transportation.
Insurance: Optional coverage for damage/loss insurance (additional premium to be paid by the customer).

5、 After sales and value-added services
Basic services

During the warranty period: free replacement of faulty products (testing report required).
Technical consultation: 24-hour online customer service to answer product usage questions.
Marketing Support

Customized service: Optimize product design based on customer feedback (such as adding heat dissipation modules).
Joint promotion: Assist clients in writing product promotional materials or providing industry exhibition support.